¬†Thank you for visiting my shop! Every product sold in my shop is handmade with extreme care and attention to detail. I strive for excellent customer service and providing the best products possible. Because all of the items available for purchase are made by hand and not in a factory, no two products are the same. This provides each customer with a truly unique product every time. Slight imperfections and subtle differences may be noticed on certain products. However, no products are ever sold or shipped without a generous consideration for quality!
Payment Policy – Payment methods include Visa, MasterCard, American Express, and Discover credit or debit and money order. Orders will not be made until payment is received. Taxes will be automatically applied at checkout. Cancellation for any order must be received within 24 hours of the initial order or refunds will not be granted as turn around time for most orders is very quick. All orders must be paid in full before production and/or shipment.
Shipping Policy – Shipping costs include handling as well and may be upgraded at anytime before purchased items are shipped. This can be done through conversation at the time the order is placed. I am willing to rush any order at the purchaser’s request, but it must be approved PRIOR to ordering. Simply leaving a note on the order form does not guarantee a rush on shipping as it must be purchased. Tracking/confirmation numbers are provided for every item once it is shipped so that customers can track their packages. Additional taxes and/or fees may apply.
Sometimes the postal service is unpredictable and expensive. However, I don’t expect my customers to take the hit if an order is lost while shipped or broken along the way. I also don’t want to pay outrageous prices for shipping, and you shouldn’t either. My orders are shipped as cost efficiently as possible so that everybody wins. About 95% of the time glass and fragile items arrive intact as they are packaged very carefully before they are shipped. However, every great once in a while, something will be broken in shipping. This is out of my hands as I cannot be responsible for how packages are handled once they leave my hands. To avoid a secondary purchase of items that may be broken in shipping, I add insurance to any package containing glass prior to shipping. When an item is broken or lost during shipment, the USPS will require an insurance claim to be filed before any replacements can be shipped out. If any items are broken or lost during shipment, please let me know as soon as possible. At that point, the customer will be required to send a photo of the damaged products. My shop will file the claim through the USPS. About 10 business days after filing the claim, the customer will receive a letter from the USPS requesting that the damaged products, original packaging, all packaging materials, and said letter be presented to their local post office. This is VERY IMPORTANT, as failure to do so will result in a secondary purchase of the damaged products. Once the damaged items are presented the claim should be approved and the replacements will be shipped out directly to the customer.
Refund, Return, Exchange Policy – Personalized items will not be eligible for return, refund, or exchange as they cannot be resold. Any damages due to shipping must be reported as soon as items are delivered via email or conversation. Please be extra careful when leaving notes on personalized items as the personalization on your products will appear EXACTLY as it is noted when ordered. If a mistake is made in the notes on behalf of the customer, the customer will be responsible for any shipping and/or labor charges to correct the error.